Terms &
Conditions

1About CommutHub

CommutHub is an online platform that connects drivers and passengers travelling similar commuting routes in the Perth metropolitan area. CommutHub acts solely as a facilitator — we connect users but we are not a transport provider, taxi service, or rideshare operator.

CommutHub does not employ drivers, own vehicles, or control how individual journeys are conducted. All arrangements made between drivers and passengers are private agreements between those individuals.

2Eligibility

To use CommutHub you must:

• Be at least 18 years of age
• Hold a valid Australian driver's licence if registering as a driver
• Provide accurate and truthful personal information during registration
• Be a resident of or commuting within the Perth metropolitan area

CommutHub reserves the right to refuse or revoke access to any user who provides false information or who violates these terms.

3Carpooling — Not a Commercial Transport Service

CommutHub operates strictly as a cost-sharing carpooling platform. This means:

• Drivers must be travelling the route regardless of whether a passenger joins them
• The fare charged to passengers is a contribution toward the driver's actual travel costs only — including fuel and vehicle running expenses
• Drivers must not profit from providing rides. The maximum allowable contribution is calculated at 88 cents per kilometre divided by the number of passengers, with a driver adjustment of no more than ±$2–3 per ride
• Drivers are not operating as commercial transport operators and must not hold themselves out as such

4Insurance — Critical Notice for Drivers

This is one of the most important sections of these terms. Please read it carefully before accepting any passengers.

Most standard private motor vehicle insurance policies in Western Australia do not cover the vehicle or its occupants when the vehicle is being used for any form of commercial or reward-based transport. This may include carpooling arrangements where a fare is charged, even if that fare is cost-sharing only.

• Drivers are solely responsible for confirming with their insurer whether their policy covers carpooling with cost-sharing passengers
• CommutHub strongly recommends all drivers contact their insurer before accepting their first passenger
• CommutHub accepts no liability for any loss, damage, injury, or claim arising from a journey arranged through the platform
• Compulsory Third Party (CTP) insurance, which is mandatory for all registered vehicles in WA, covers personal injury to third parties but may not cover all circumstances arising from carpooling

5Driver Obligations

All drivers using CommutHub agree to:

• Hold a current, valid driver's licence appropriate for the vehicle being driven
• Ensure their vehicle is roadworthy and registered in accordance with WA law
• Comply with all road rules and traffic laws in Western Australia
• Not drive under the influence of alcohol, drugs, or any substance that impairs driving ability
• Ensure their vehicle is insured and that their insurer is aware of carpooling activity
• Provide accurate route and timing information on the platform
• Only charge passengers the agreed cost-sharing fare as displayed on the platform
• Treat all passengers with respect and maintain a safe, comfortable environment

6Passenger Obligations

All passengers using CommutHub agree to:

• Be ready at the agreed pickup point at the agreed time
• Treat drivers and their vehicles with respect
• Pay the agreed fare promptly through the platform
• Not request detours or changes to the agreed route beyond what was discussed through the platform chat services
• Provide accurate pickup and destination information
• Cancel bookings with reasonable notice — see Cancellation Policy below

7Payments and Fees

All payments are processed securely through Stripe. By adding a payment method you authorise CommutHub to charge the agreed fare at the time of booking.

• Fares are calculated at 88 cents per kilometre divided by the number of confirmed passengers in the ride. This division is not optional — it is a legal requirement of the cost-sharing model. Each additional passenger reduces the fare per person, ensuring the driver recovers costs only and does not profit from carrying more passengers. Drivers may apply an adjustment of ±$2–3 to the final per-passenger fare
• CommutHub charges a 10% platform commission on each completed ride, deducted from the driver's payout
• Charter Member drivers receive a 0% commission rate for their first month on the platform
• Driver payouts are transferred within 24 hours of a completed ride via bank transfer or PayID
• CommutHub accepts card, Apple Pay, and Google Pay

8Cancellation Policy

• Cancelled by passenger more than 24 hours before the ride: Full refund issued automatically
• Cancelled by passenger less than 24 hours before the ride: No refund. The fare is released to the driver
• Cancelled by driver at any time: Full refund issued automatically to the passenger
• Repeated late cancellations by either party may result in account suspension

9Verification and Trust

CommutHub requires drivers to submit their driver's licence, vehicle registration, and insurance documents for manual review before being activated on the platform. Verification badges are displayed on driver profiles to indicate completed checks.

Verification does not constitute an endorsement of the driver by CommutHub. Users interact at their own risk and are encouraged to review ratings and feedback before confirming a booking.

10Privacy and Personal Information

CommutHub collects personal information including your name, contact details, location data, and payment information in order to operate the platform. We do not sell your data to third parties.

Proximity is shown to other users as an approximate distance (e.g. "2.1 km away") — your exact address is never shared. Chat and communication features are only unlocked after a booking is confirmed and payment is secured.

For full details on how your data is collected, stored, and used, refer to our Privacy Policy.

11Limitation of Liability

To the fullest extent permitted by Australian law, CommutHub is not liable for:

• Any injury, loss, or damage arising from a journey arranged through the platform
• The conduct, acts, or omissions of any driver or passenger
• The accuracy of any information provided by users on the platform
• Any insurance gap or coverage dispute between a driver and their insurer
• Vehicle breakdowns, delays, or failure to complete a journey

CommutHub's liability is limited in all cases to the value of the transaction fee paid to the platform in connection with the relevant booking.

12Account Termination

CommutHub reserves the right to suspend or permanently remove any account that violates these terms, engages in fraudulent activity, receives consistent negative ratings, or poses a safety risk to other users. Users may close their account at any time by contacting support.

13Changes to These Terms

CommutHub may update these terms from time to time. When we do, we will update the date at the top of this page and notify registered users by email or in-app notification. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

14Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from the use of CommutHub will be subject to the jurisdiction of the courts of Western Australia.

15Contact

For questions about these terms, insurance guidance, or account issues, contact us at [email protected]